to diagnose, solve and improve 

product or service quality issues at your workplace 

The MUST-HAVE quality knowledge and tools

To close your, ‘I don’t know‘ gap at the workplace 

The QA/QC Skills training course is designed to include ALL the essential quality knowledge and tools.
Anyone that plays a role in dealing with product, service or process quality-related activities should join the training.
Quality-related activities include setting up quality control checkpoints, ensuring the company’s product or service quality, improving and enhancing product or service quality level, and solving quality issues such as complaints, reject, scrap, etc.

Case study & QC Tools template

Practice makes learning more effective

Along with the training session, the trainer will provide case studies with a ready-to-use QC tools template.
The participant will ask to use the QC tools template in the case studies activities. Any mistakes or questions that arise during the case studies activities will be discussed. It will make the learning more effective
After the training, participants can use the QC tools template IMMEDIATELY for data collection and analysis at the workplace. 

Printed hardcopy training notes 

Always a better learning material

Printed training notes will help you write down any key information, ideas, example, or important notes during the training session.
We take care of your printing work. The printed hardcopy of QA/QC Skills Training notes will be courier to your company or house a week before the training day. 

E-Certificate of completion

Proof of upskilling in your QA/QC Skills

Certificate of completion only will be issued to the participant with a minimum of 75% attendance
Apart from it, participating in case studies activities will be considered in certificate issuing—the course designed for you to pick up the skills when you ‘do’ the activities. 
Electronic certificate of completion issue comes with QR code. It is allowed anyone to verify your certificate was genuine. It’s a plus point to your future interviewer.

Who Should Attend:

Employees who in-charge in improve product, services or process quality

Technician, supervisor, executive or manager assigned to take care of organisation product, services or process quality issues.

Seek an answer on how to control product, service or process quality. There are no clues on what to check, when to check, and how to make judgments to improve quality and solve quality issues.

Qualifying staff in quality skills

Staff with insufficient competence on appropriate quality knowledge and tools or experience. Sending them to QA/QC Skills Training course is one action taken to close their competence gaps.

Some organisations ensure employees doing work affect the product or services quality are well trained with essential quality control knowledge and tools. It demonstrates the management commitment to Customer Focus.

Personal quality career development

Career learning in the quality journey has two types.

First, currently work in quality or quality-related job position, who want to learn more to enhance he/her quality management knowledge.

Objectives are to solve workplace challenges and get better promotions or position.

Second, a rookie in QA/QC but thinking to start a career path in a quality journey.

Joining the QA/QC Skills Training course is one way to show your commitment to prospective companies. The training certificate will help during the interview or training competence review session.

2 days training, 8 modules

Time Day One Day Two
9.00am ~ 11.00am Modules 1: Quality Mindset
  • You will learn quality assurance and quality control concept
  • and how to plan and achieve product, services or process quality
  • Modules 5: Measuring Quality
  • You will learn how to review your QC inspection tools
  • and setting the measuring equipment standards
  • 11.00am ~


    Modules 2: Supplier Quality
  • You learn how to control your incoming goods
  • or contractor, outsource vendor
  • and how to assure their quality
  • Modules 6: Solving Quality Problems
  • You will learn how to find the root causes of the problems
  • tools that help you systematically solve your problems
  • 1.30pm ~


    Modules 3: Process Quality
  • You learn how to set quality checkpoints
  • and apply appropriate quality tools
  • Modules 7: New Quality Tools
  • You will learn how to use quality control management tools
  • as extra skills to collect, gather and analyses information
  • 3.30pm ~


    Modules 4: 7 QC Tools
  • You will learn how to use quality control tools to collect and analyses data
  • for you to make any quality improvement judgement and decision
  • check sheet, Pareto diagram and etc.
  • Modules 8: Improving Quality Performance
  • After solving any quality problems
  • quality improvement will be the next move
  • you will learn how to extend companywide improvement initiatives
  • Academic

    • Master of Science (Quality & Productivity Improvement)
    • Bachelor of Science (Environment)

    • ASQ, American Society for Quality Certified Quality Engineer
    • Certified Lead Auditor for ISO 9001, ISO 22000
    • UNIDO Certified ISO 50001 Energy Management System Expert
    • Approved HRDF, Human Resource Development Fund Trainer
    • MPC, Malaysia Productivity Corporation, Certified Productivity Specialist
    • APO, Asian Productivity Organisation Technical Expert
    • Former Malaysia’s ASQ Country Counselor
    • Registered Lego Serious Play Facilitator  
    1 of 1

    Trainer: Alex Yap

    12 Years Employment +

    12 Years Training & Consultancy Experiences

    Alex Yap starts his career as a quality technician, executive, manager, and group manager in 12 years of employment service.

    He understands how quality personnel feel, the obstacle and the challenge of quality issues and improvement. 

    More than 12 years as trainer and consultant towards 16 countries.

    Countries such as Japan, Taiwan, India, Singapore, Thailand, Turkey, Brunei, Fiji etc. He has a chance to work with a variance size of organisations and industries. They are manufacturing, construction, warehouse, hotel, logistic, financial institution etc.

    What Our Participants Say Feedback


    Be confident confident in your implementation

    Back up virtual QA Manager QA Manager

    Small group training. Max 15 pax.

    Next training date

    Sending more than 7 pax for training, contact us to training on your employees’ schedule. Plus, use your company case study for better learning experience.
    Talk to us, either in-house on-site arrangement or in-house online training.
    Talk to us if you prefer training deliver in Malay or Mandarin. It can be arranged for in-company training.

    QA/QC Skills Advanced Training

    • 2 days training
    • Zoom online 

    • Printed training notes
    • Courier to your office or house before training day

    • e-Certificate of completion
    • Downloadable e-certificate, comes with QR code, allow anyone to verify your certificate 

    • Free Bonus #1 value RM1,200
    • Free 60 mins, 1-on-1 Zoom coaching (value RM1,200)

    • Free Bonus #2 value RM3,000
    • Free Unlimited Q&A support after training (value RM3,000)

    RM 1,400

    *Fees may subject to 8% Government Service Tax.

    Group Discount

    • 2-3 pax for 10% discount
    • 4 pax and above for a 15% discount

    Kindly sign and send back the quote to secure your seats. This is a small group training with a maximum of 15 pax. Seats are allocated on a first-come, first-served basis.

    Extension of PSMB Act 2001, effective 1 March 2021, company with 10 (ten) or more Malaysian’s employees is MANDATORY to register with HRD Corp. Company will need to pay the monthly levy at the rate of 1% of the monthly salary of employees as an additional training budget for employers. Click here to learn more. 

    The QA/QC Skills Advanced Training Course is approved under the SBL KHAS scheme program (code#1000138911). We will provide the necessary documents for the company to log in HRD website to apply for the SBL-KHAS claim.


    With direct payment from HRDF funds to us, the company does not need to pay for the training from its cash flow. 


    Enrol now to close your employees’ quality skills’ competency gaps! Reduce any unnecessary quality complaint cost as soon as possible at your organisation.

    A company must apply for a grant at least one (1) day before the training date.

    Learn more Step-by-step to submit a grant application via eTRiS.

    The company does not register with HRD Corp or with insufficient HRDF funds. We will issue a quotation for you to reserve your seats and lock for the bonuses.


    Enrol now to skill up employees in quality essential knowledge and tools! Improve product, service or process quality without delay at your company.

    Download the


    CALENDAR 2024

    ( PDF)

    for easy reference !

    training dates 

    updated on 13-Apr-2024

    click to direct download

    May ~ Nov 2024 

    Please be informed that our office will be closed from February 8th to 15th, 2024, for Chinese New Year.

    Scroll to Top